Terms of Service
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and DatazenX (“DatazenX,” “we,” “us,” or “our”). These Terms govern your access to and use of the DatazenX platform, including all associated software, websites, applications, APIs, integrations, documentation, and services (collectively, the “Service”).
By accessing, registering for, or using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not access or use the Service.
1. Eligibility, Authority, and Capacity
You may use the Service only if you are legally permitted to enter into a binding agreement under applicable law. By using the Service, you represent and warrant that:
- You are at least the age of majority in your jurisdiction
- You have the legal capacity to enter into contracts
- Your use of the Service complies with all applicable laws and regulations
If you are using the Service on behalf of an organization, company, or other legal entity, you further represent and warrant that:
- You are authorized to bind that entity to these Terms
- That entity accepts responsibility for all activities conducted through the Service
In such cases, “you” refers to both you as an individual and the entity you represent.
2. Changes to These Terms
DatazenX may modify, update, or replace these Terms from time to time. Changes may be required due to:
- Legal or regulatory updates
- Changes to the Service or business model
- Security, operational, or risk considerations
Updated Terms will be posted on our website, and the “Last Updated” date will reflect the effective date of the changes. Continued use of the Service after the effective date constitutes your acceptance of the revised Terms.
If you do not agree to the updated Terms, your sole remedy is to discontinue use of the Service.
3. Description and Scope of the Service
DatazenX is an enterprise-grade data platform designed to help organizations manage, govern, and derive insights from data at scale. The Service may include, but is not limited to:
- Data ingestion and integration across internal and external systems
- Metadata management and data cataloging
- Data governance, policy enforcement, and access control
- Observability, lineage, and data quality monitoring
- Analytics, reporting, and visualization capabilities
The Service may evolve over time. DatazenX reserves the right to modify, enhance, suspend, or discontinue any feature or functionality, temporarily or permanently, with or without notice.
4. Account Registration and Responsibilities
To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep such information up to date.
You are solely responsible for:
- Safeguarding your login credentials
- All activities occurring under your account
- Ensuring that your users comply with these Terms
You must promptly notify DatazenX of any unauthorized access, suspected security breach, or misuse of your account.
5. Authorized Users and Access Controls
If your subscription allows multiple users, you are responsible for managing and controlling user access. Each authorized user must comply with these Terms.
You may not:
- Share credentials between individuals
- Allow unauthorized third parties to access the Service
- Resell, lease, or sublicense access unless expressly permitted in writing
You remain responsible for all actions taken by your authorized users.
6. Subscriptions, Fees, and Billing
Certain features of the Service require payment of subscription fees. By subscribing, you agree that:
- Fees are charged according to the selected plan and billing cycle
- Payments are due in advance unless otherwise agreed in writing
- Fees are non-refundable except where required by law
Subscriptions may automatically renew unless canceled before the renewal date. DatazenX may suspend or restrict access for overdue or failed payments.
We reserve the right to change pricing with reasonable prior notice. Pricing changes will not apply retroactively to an active billing period.
7. Acceptable Use and Conduct
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not misuse the Service or interfere with its normal operation.
Prohibited activities include, but are not limited to:
- Attempting to access systems, accounts, or data without authorization
- Reverse engineering, copying, or extracting source code
- Introducing malware, ransomware, or malicious scripts
- Circumventing security or access controls
- Using the Service to violate intellectual property or privacy rights
DatazenX may investigate suspected violations and suspend or terminate access as necessary.
8. Customer Content and Data Ownership
You retain full ownership of all data, content, and information submitted, uploaded, or processed through the Service (“Customer Content”).
By using the Service, you grant DatazenX a limited, non-exclusive, royalty-free license to:
- Process, and transmit Customer Content
- Perform analytics and transformations requested by you
- Provide, maintain, and improve the Service
Unless otherwise agreed in writing, the Service is deployed within customer-controlled infrastructure, including on-premises or customer-managed cloud environments. DatazenX does not access, view, or use Customer Content except where explicitly authorized by the Customer for support, maintenance, or troubleshooting purposes.
DatazenX does not sell or use Customer Content for purposes unrelated to providing the Service, except as required by law.
9. Data Security and Confidentiality
DatazenX implements reasonable technical and organizational safeguards to protect Customer Content against unauthorized access, loss, or disclosure.
Each party agrees to protect the other’s confidential information and to use such information solely for purposes related to the Service. Confidentiality obligations survive termination of these Terms.
10. Privacy and Data Protection
Personal data processed through the Service is handled in accordance with our Privacy Policy and applicable data protection laws. By using the Service, you consent to these practices.
You are responsible for ensuring that your use of the Service complies with applicable privacy and data protection obligations.
Where DatazenX acts as a data processor or service provider, processing of personal data shall be governed by a Data Processing Addendum or equivalent contractual terms agreed between the parties.
11. Intellectual Property Rights
DatazenX retains all rights, title, and interest in and to the Service, including all software, designs, trademarks, documentation, and proprietary technology.
Nothing in these Terms grants you ownership of or rights to DatazenX intellectual property, except for the limited right to use the Service as expressly permitted.
12. Feedback
If you provide suggestions, ideas, or feedback regarding the Service, you grant DatazenX an unrestricted, perpetual right to use such feedback without compensation or obligation.
13. Third-Party Services and Integrations
The Service may integrate with third-party services. DatazenX does not control and is not responsible for third-party services, their availability, or their data practices. The Service may include open-source software subject to applicable open-source licenses.
Your use of third-party services is governed by their respective terms and policies.
14. Service Availability and Maintenance
While we aim to provide high availability, the Service may be temporarily unavailable due to:
- Maintenance or upgrades
- Technical failures
- Events beyond our reasonable control
DatazenX does not guarantee uninterrupted or error-free operation. Service levels, support response times, and maintenance windows may be defined in applicable order forms or support policies agreed between the parties.
15. Suspension and Termination
You may terminate your use of the Service at any time by canceling your subscription.
DatazenX may suspend or terminate access if:
- You violate these Terms
- Your use poses security, legal, or operational risks
- Payments remain overdue
Upon termination, and upon customer request, DatazenX will provide a reasonable opportunity to export Customer Content prior to deletion, subject to applicable law and contractual obligations.
16. Disclaimer of Warranties
The Service is provided “as is” and “as available.” DatazenX disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
17. Limitation of Liability
To the maximum extent permitted by law, DatazenX shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or business opportunities.
Total liability shall not exceed the fees paid by you to DatazenX in the twelve (12) months preceding the claim.
18. Indemnification
You agree to indemnify and hold harmless DatazenX from claims, damages, losses, and expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your Customer Content
19. Governing Law and Jurisdiction
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Courts in Mumbai jurisdiction shall have exclusive authority.
20. Assignment
You may not assign these Terms without prior written consent. DatazenX may assign these Terms in connection with a merger, acquisition, or asset sale.
21. Entire Agreement
These Terms, together with the Privacy Policy and any applicable order forms, constitute the entire agreement between you and DatazenX and supersede all prior agreements.